Next generation of customer service
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Insights around the new generation of consumers that is looking to solve anything right here and right now.
What's included
Trend: Anything, anytime and anywhere! I want it NOW! How Generation Z (born in 1998 until now) is changing our relation with choices and our interaction with brands.
Consumption movement: Nothing lasts forever. The world of the moment is IMPERMANENCE, our new stability. The new way to define ourselves.
Businesses: 12 different companies as examples of great quality and different ways of customer service.
Insights: 10 ideas to implement in your business.