Affordable-luxury service: CITIZEN M

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New generation of hotels: Self-service, high-tech and spaces designed for each need.

A low-cost hotel with high-end design. There's no concierge, no room service, in one minute you check yourself in (you just stick your credit card into a kiosk in the lobby to get your key) and your invoice is automatically mailed to you after check-out.

The stylish, compact rooms are decked out with high-tech gadgetry and plush, king-size beds, and all the free on-demand movies, bottled water and Wi-Fi. Every room is exactly the same: same square footage, same-size window and same price. You control everything on a tablet (close the blinds, switch lights on and off, set the mood, temperature, cooler of the lights, etc).Video from LondonBusinessSchool.

Marcio Cantelli

Expert in consumer behavior, eternally in beta mode and always curious about what’s next.

Straight to the point without marketing fluff words: You need customers for your company and someone that brings you fresh insights to retain them. Bottom line, that’s what I do.

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